Casino / Sports
gt9o collects and uses your information to keep your wallet, transaction history and game access working correctly. This policy explains what we collect, why we collect it, and the choices available to you — with access depending on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information and the payment method you choose to link, whether that is bKash, Upay or Bank Transfer. We also record transaction references tied to your wallet activity so your deposit and withdrawal history stays accurate and accessible from your account page. Beyond account data, we collect standard browsing signals: session identifiers, device type, and the pages you visit within the lobby. These signals help us keep the site stable and load the right game categories for your device. We do not sell your personal data to third parties. Data shared with payment processors — such as the reference numbers generated when you move funds through bKash or Upay — is shared only to complete that transaction and is governed by the processor's own terms. Retention periods follow applicable law in the regions where access is permitted. If you close your account, we retain only the records we are legally required to keep, and we delete the rest within the period set out in the applicable jurisdiction. Availability of this service, and the rights described in this policy, depend on your local law and eligible regions.
Transaction references from bKash deposits and withdrawals are stored against your account record for reconciliation and support.
Upay payment references are logged in your wallet history and are accessible from the account transactions page.
Bank Transfer records, including reference codes, are retained for the period required under applicable financial regulations.
This policy covers the data we process directly through gt9o — your account, your wallet activity and your in-lobby behaviour. It does not extend to third-party services you reach from our pages, and it does not govern the data practices of payment processors or game content providers. Understanding the boundary helps you know where to direct a question.
Login credentials, session tokens and account preferences are covered fully by this policy. We control how this data is stored, accessed and deleted.
Payment references generated through bKash, Upay or Bank Transfer are within scope for the portion we hold. The processor's own policy governs their copy of the record.
Your browsing activity within the lobby — categories visited, games opened, device signals — is covered by this policy and used only for site operation and stability.
Links or embedded content from outside gt9o fall outside this policy. Check the relevant third party's privacy terms before sharing data with them.
You have concrete steps available to manage your data. From your signed-in account page you can review the personal details we hold and see your transaction history, including payment references for bKash, Upay and Bank Transfer activity. If any detail is incorrect — a name spelling, a contact address — you can submit a correction request through the account settings fields or by contacting support directly. For questions about what data we hold or how long we keep it, our support route is the right starting point; we will respond with the information relevant to your account. If you want to request deletion of your account and associated data, you can raise that through the same support channel. Deletion requests are processed subject to any retention obligations under applicable law, and we will confirm the outcome once the review is complete. These rights apply where access to the service is permitted under your local law and eligible regions.
Open the account page after signing in to see the personal details and transaction history we hold against your profile.
Use the account settings fields to update contact information, or raise a correction request through support if the field is not editable directly.
Contact support to ask what data we hold, how long we keep it, or how a specific record was generated. We will respond with account-specific detail.
Submit a deletion request through support. We process it against applicable retention rules and confirm the outcome once the review is done.
If you have a question about this policy, a data correction to submit, or a deletion request to raise, use the contact routes published on the site. We do not list channels or hours we cannot stand behind.
Open the chat widget from any page while signed in to reach the support team directly about your account or a data question.
Send your privacy or data request to the support email address listed on the Contact page. Include your registered account details so we can locate your record.
The Help section in your signed-in account area covers common data and privacy questions with step-by-step guidance for self-service actions.
We keep your account data behind access controls that limit which internal systems can read it. Cookies and session identifiers are used to keep you signed in and to remember your lobby preferences across visits — you can manage cookie settings through your browser, though disabling certain cookies may affect how the site loads. We do not retain payment card numbers; bKash, Upay and Bank Transfer transactions are handled by the respective processors, and we store only the reference codes needed for reconciliation. If you believe your account has been accessed without your permission, contact support immediately using the live chat or email route so we can review the session log and take the appropriate steps.
Account and transaction records are stored on access-controlled infrastructure. Only the systems that need your data to operate your account can read it.
We use session and preference cookies to keep the lobby working correctly. Browser settings let you manage or clear these; some site functions depend on session cookies remaining active.
We keep records for the period required by applicable law in permitted regions. Data no longer required after account closure is deleted within the applicable retention window.
When this policy changes in a material way, we post the updated version on this page. Continuing to use the account after a posted update means you have seen the revised terms.
These are the questions we hear most often about how gt9o handles your data. If your question is not covered here, the support routes on the Contact page are the right next step.
We collect the registration details you provide — name, contact information and your chosen payment method. Once active, we also record session data and the transaction references generated when you use bKash, Upay or Bank Transfer to move funds.
Yes. Sign in and open the account page to review your profile details and transaction history. For a fuller picture of what we hold, contact support through live chat or email and we will provide the account-specific information available to us.
Go to account settings while signed in and update the relevant field directly. If the field is locked or the correction involves identity information, raise it through support with the details you want changed and we will process the request.
We share payment references with processors — bKash, Upay, Bank Transfer — only to complete your transaction. We do not sell personal data. Game content providers receive only the session data needed to load a title; they do not receive your payment or identity details.
We delete data that is no longer required within the retention window set by applicable law in your region. Records we are legally required to keep — such as transaction references — are retained for that mandatory period only, then removed.
Contact support through live chat or the email address on the Contact page and submit a deletion request. We review it against applicable retention obligations, carry out the deletion for records we are permitted to remove, and confirm the outcome to you.